Privacy policy.

Community Support System ("CSS," "we," "our," or "us") is committed to protecting the privacy and confidentiality of individuals receiving our home care services, especially those with intellectual and developmental disabilities. We collect personal and health information such as names, contact details, medical history, diagnoses, medications, treatment plans, emergency contacts, insurance information, legal documentation (e.g., guardianship or power of attorney), service logs, and other data necessary to provide high-quality care. We may also collect limited technical information if you use our website or online tools. Our online contact forms require only basic contact information (such as name, email, and phone number); any submission of sensitive medical or personal information through these forms is entirely at the discretion of the user. All information collected is used to deliver and manage care services, communicate with authorized family members or healthcare professionals, comply with regulatory and legal obligations, ensure safety and quality assurance, and process billing or insurance claims. We do not sell any personal information. However, we may share information with healthcare providers, government agencies, legal representatives, authorized guardians, emergency responders, and contracted service partners—only as required to coordinate care or fulfill our legal and operational responsibilities, and always under strict confidentiality and legal safeguards. CSS takes reasonable administrative, technical, and physical measures to protect personal data from unauthorized access, disclosure, or misuse in accordance with applicable laws, including HIPAA where relevant. By engaging with CSS or using our services, you consent to the collection, use, and sharing of information as described in this Privacy Policy. If you have any questions or concerns regarding our privacy practices, please contact us at info@communityhealth.net.